Job Listing - Premium Inspection and Testing

Operations Manager

Premium Inspection and Testing

Davenport, Iowa

Due to continued growth in our QCTL Division Premium Inspection & Testing Inc. has an exciting opportunity for an individual with operational management experience in the NDT services industry at our Davenport, Iowa facilities.

Contact Rod Reinholdt at 563-340-1214 or send resume to

Job Overview

The QCTL Operations manager is responsible for all aspects of multiple existing service line groups residing in multiple locations. This includes P&L management, daily operations, customer satisfaction, account retention and growth, budgets, profitability and talent management. This position will oversee all operations to ensure quality, sustainability, and long-term growth while cultivating exceptional service delivery and customer satisfaction.

Role and Responsibilities

  • Maintain compliance of company’s mission statement, core values, employee handbook, drug and alcohol programs and operating procedures.
  • Determine current and future staffing needs by analyzing and maintaining optimum level of skills and mix of employees
  • Responsible for full cycle talent management including staffing, training, developing and promoting employees, addressing problem areas and administering performance reviews for direct reports
  • Develop a culture that embraces safety, quality and efficiency and focuses on customer satisfaction
  • Develop and mentor employees to produce effective leaders, skilled technician and efficient support staff
  • Review recurring utilization reports and take appropriate action to ensure efficient operations
  • Prepare and Analyze/budget forecast on a monthly and yearly basis
  • Generate sales opportunities with existing and prospective clients
  • Develop and maintain systems which provide acceptable levels of returns from generated revenues
  • Maintain responsibility for assigned customer accounts; this includes, but is not limited to, understanding customer needs, providing solutions to address needs and working with customers to resolve concerns
  • Develop strong relationships with key decision makers within current and potential clients
  • Collaborate with internal SME’s for client solutions
  • Present R&D technologies to clients to show proactive customer service
  • Network and represent company at trade shows, meetings, seminars and industry forums
  • Provide input and pricing structure for contract proposals
  • Generate site specific improvements with Site Managers
  • Oversee recommendation of purchases and expenditures, including CapEx budget planning/approval
  • Determine equipment needs for upcoming projects, expansion and planed replacement
  • Investigate and critique new industry specific technology
  • Update and develop department specific procedures
  • Oversee administration and scheduling of internal safety and quality audit programs the audit of inspection equipment
  • Participate in applicable client events
  • Maintain systems to assure regulatory compliance (safety, radioactive materials licensing, environmental, and laws at all government levels).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Travel will be required and may fluctuate.  Approximately 40% travel required.

Education and Experience

  • Degree preferred or equivalent experience
  • 7+ years industry or operations experience
  • 3+ years directly managing people or serving in a leadership capacity
  • Experience with budgets and/or P&L management a plus

Additional Qualifications

  • Strong communication, organizational, time management, and record keeping skills
  • Ability to work in a heavily matrixed environment
  • Ability to pass governmental background screening as required by Homeland Security criteria and DOT drug and alcohol testing requirements
  • Current drivers license and acceptable driving record
  • Basic understanding of computers, word process software and accounting software
  • Applicable industry related certifications a plus 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

02 February 2018 - 16 February 2018